Frequently Asked Questions
What is the turnaround time?
Turnaround time is 24 hours!
- Place your order online and upload your artwork by Midday on FRIDAY
- If you are sending us your master, this must arrive with us latest Saturday morning.
- You must quote your order number, provided above.
- Most people choose to send their master by special delivery so it's signed for at the Duplication Centre.
- You must have ticked this option and paid for it on checkout.
- The files must have finished uploading by MIDDAY on Friday.
- Please email us after uploading to let us know the files are ready.
- If you send Artwork or, if applicable, files for us to create your master AFTER12 Midday on a FRIDAY it will be dealt with on the following Monday.
- If you send Artwork or, if applicable, files for us to create your master outside of normal business hours (listed above) it will be dealt with inside normal working hours.
How do I order?
Use our instant quote generator to price your job.How do I send artwork?
Upload it online at www.duplicationcentre.co.uk/thanks.html, or email artwork to
artwork@duplicationcentre.co.uk quoting your Order Number in the subject line.What are the delivery rates?
Standard UK delivery is £ 10.00+VAT flat rate. Before 10am delivery is £ 12.00+VAT. Saturday delivery is £ 20.00+VAT.How do I send my master for duplication?
Send your master CD or DVD in the post to Duplication Centre, Gleniffer House, 2 Hall Road, Rochford, Essex, SS4 1NN- MP3 CD master = MP3 CD duplicates
- Data CD master = Data CD duplicates
- Audio CD master = Audio CD duplicates
- Data DVD master = Data DVD duplicates
- DVD Video master = DVD Video duplicates
- Software DVD master = Software DVD duplicates
Do I Have To Send A Master Disc To You In The Post or Can I Upload the Master Content?
A physical master has to exist for the Duplication process to work. If you send this in the post, there is no charge relating to mastering.- You sending a master in the post - NO CHARGE (The files on your duplicates will be identical to the files on your master – so make sure you send the master in the format that you want to receive the duplicates)
- Us creating a master from an .ISO, .IMG, .NRG, DDP or .Bin/.Cue - £10 plus vat per master
(This option is only available for the above listed image formats) - Us authoring your master from individual audio / video or other files - £25 plus vat per master
(For any other non-propriety file formats or codecs) If you have any special requirements such as CD text, gaps, formats etc.
Please inform us in the "notes regarding your order" a free text field on checkout. What is the quality of your discs, cases, printing, and general service?
We use high quality professional grade AAA rated CD/DVD & Blu-Ray discs for all duplication jobs. For printing we use a high resolution state of the art RICOH digital press. Printed parts use the highest quality paper and highest weight in the industry – see tool tips on the price calculator for specific paper weights of our paper parts. How do I set up an account?
Companies and Organisations pay for your first order on order by credit/debit card, BACS or cheque. We then automatically set up an account for your subsequent orders. There are no forms to fill in. You then specify you are a "returning customer" for further orders.
How can I design my artwork if I do not have software or a professional design?
You can use our simple online tool which requires no experience and no software installation. It allows you to create artwork simply an quickly just by visiting http://artworkcreator.duplicationcentre.co.uk.
Will my duplicated discs work in all players
Please note that duplicated media may not play in older players. Older CD and DVD players used to have difficulty playing CD-R and DVD-R discs. This was due to their lasers not being designed with these discs in mind. However this is a diminishing problem as these players become less common.
What is the difference between Duplication and Replication?
Duplication and Replication are two methods of copying your CD, DVD, or Blu-ray discs. Duplication
is done using a duplication machine and recordable discs. It is suitable for small jobs (up to
approximately 1000 copies) as it has lower setup costs. Replication is done using a Glass Master
which stamps the data onto the CD. It has higher setup costs and turnaround time is longer,
however this method has cost benefits when many copies are required (usually over 500 discs).
There is an area of overlap where both Duplication and Replication can be used, typically when
copying between 500 and 1000 discs. The decision to use one or the other method at these
quantities will be driven not by price, but by secondary advantages/disadvantages of each method,
which is usually the turnaround time.
Are returns accepted?
Returns are accepted if there is a fault with the product or print. However, as each product is customised and cannot be resold, we are unable to accept returns if you change your mind or no fault is present.
It takes just 24 hours to complete your job, following receipt of your content - production runs 24/7!
Couriers pick up from us every normal working day at 3pm. This means if we receive your content 9.00am Monday, your job will be dispatched on Tuesday and with you Wednesday. We use a guaranteed next day signed for delivery service – so please make sure someone is available to sign for your package. We will email your tracking details on the day of dispatch.
If you want us to run your job on the weekend schedule, please make sure we have the content by 12 midday on Friday. Your job will then by run over the weekend, dispatched on Monday and delivered to you Tuesday. N.B. If your job includes cellowrap, this may add an extra day to the turnaround depending on the time of day we receive content from you.
IMPORTANT... PLEASE NOTE RE OUR 24-HOUR TURNAROUND
24 Hour turnaround commences from when you have placed your order online and we have your correctly formatted artwork and working master. Your order is then despatched the next working day following production.Duplication Centre’s Production Department is in operation weekdays and Saturdays.
For full details of production hours during UK holiday times please see further notes here in the FAQ or details in our news feed on the home page.
Duplication Centre's Offices are open standard business hours – 9.00am – 5.00pm weekdays.
The offices are closed on weekends.
Weekend Runs – ARTWORK
If you want your job to be included in the weekend run schedule:
Weekend Runs - MASTERS
If You Are Sending Us Your Master
If We Are Creating Your Master For You
TO BE CLEAR...
Click Proceed to complete your order online.
You can tell us of any specific requirements in the "notes regarding your order". If you require delivery to another address this can specified. You will instantly be sent your receipt with your Order Number by email.
For artwork specifications and templates etc. see www.duplicationcentre.co.uk/artwork.html
Highlands & Islands of Scotland delivery is £ 20.00+VAT. Northern Ireland, Isle Of Man & Isles of Scilly delivery is £ 25.00+VAT.
Overseas delivery rates (excluding VAT) depend on number of discs ordered:
| Quantity: | <50 | 50-99 | 100-199 | 200-299 | 300-399 | 400-499 | 500-1000 |
|---|---|---|---|---|---|---|---|
| Delivery: | £ 27.49 | £ 20.00 | £ 25.00 | £ 35.00 | £ 85.00 | £ 90.00 | £ 125.00 |
with a copy of your receipt. Most clients choose to send their master by Special delivery.
Your duplicates follow your master:
If you wand DVDs that play in domestic DVD players you must send a DVD Video
If there is an error on your master - there will be an error on your duplicates.
We strongly advise all clients to avoid using applications which use the built in disc burning utilities of your operating system. These include Windows Media Player. These products do not always create a suitable master and we cannot guarantee the compatibility of your duplicated discs.
Dedicated disc burning software should always be used such as Nero or Roxio.
Both Companies offer evaluation trials and FREE light versions of their software for personal use which can be found through internet searches.
We do extensive checking to ensure your duplicates are 1:1 replicas of your master. However, we cannot amend or edit your master in any way.
If you want us to create the master for you from files you send electronically then please tick this option on checkout - prices are as follows:
For details of our service quality, please see the CD or DVD buyers guide.
Government / NHS / Schools / Universities can choose "returning customer" as accounts are already set up for you. Please quote your internal Purchase Order Number for us to quote on your invoice.
Accounts are only available for companies or organisations.
In summary, Duplication has fast turnaround time, and is suitable for upto 1000 disc copies. Replication has slower turnaround times, and is suitable for at least 500 copies.
Here at Duplication Centre we provide Duplication services. For Replication service and an instant online quote please see our sister company Replication Centre Ltd.